Desktop Sharing

By using the desktop sharing tool „TeamViewer“ you can enable one of our support employees to see the contents of your screen or allow him to remotely control your computer. You will keep visual control of everything that is happening and can cancel the connection any time.

To share your desktop please follow these steps:

Download

Download the remote maintenance client TeamViewer QuickSupport (22.3 MB).

Determine connection data

As soon as the program has started it will show this window:

Here you see the ID and the password for your connection.

Establish connection

Call our support by phone: +49 341 4622360 and pass to our support employee the ID and the password to enable them to establish a connection with your system.

Overview / control during remote maintenance

As soon as the connection has been established you will see this window at the bottom right corner of your screen:

By clicking on

you can hide the window from view.

By clicking on

you can terminate the connection at any time.

Chat messages during remote maintenance

During remote maintenance, it may be useful to exchange chat messages with the connection partner.

To start a chat click on the chat icon

A chat window will appear which you can use for sending and receiving chat messages:

File transfer

If the connection partner opens the „File Transfer“ window on his computer you will see the following window on your screen:

Here, you can keep control over the files and folders your connection partner is looking at or copying.